Shop policies

Shipping

Processing time
Orders usually ship in 1-3 business days.

Estimated shipping times
North America: 3-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Covid-19: Shipments might be delayed
We are shipping through USPS and they are experiencing longer delivery times than normal and we are not responsible for delayed packages.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

We accept all major credit cards as secure options.

Sweet Undertone keeps your payment information secure, we never receive your credit card information.
 

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Because of the COVID-19 sanitary crisis, we are unable to accept returns at this time. 
But please contact us if you have any problems with your order.

I don't accept cancellations

But please contact us if you have any problems with your order.

    Conditions of return
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.